At Link logistics, we respect your privacy and adhere to applicable data protection and privacy laws and relevant e-commerce laws globally. We strive to consistently exceed our clients’ expectations regarding the products and services that we offer to our contract logistics and freight management customers. We create experiences that our customers value by responsibly using information with which you entrusted us.

This Privacy Notice describes the way we treat all the personal data you provide or that we have obtained through our Websites and Applications.

Information that you provide to us

We receive and store any information you enter on Link Logistics Websites and Applications or give us in any other way such as during registration, accessing your account or profile, submitting queries or as part of a survey or competition or utilising customer support or communicate with us or requesting quotation for services or purchasing or using our products or services.

Due to such actions, you supply us with your (i) name, postal address, email address, phone numbers, (ii) name and contact information for the sender and address, their delivery address for the subscriber or make purchases of our products and services. Demographical data such as your age, gender, country, preferred language, passport number and citizenship, date of birth and country of residence are also collected. Such information is collected to meet our contractual obligations to our landlords and airport and port authorities and legal obligations towards customs and other regulatory authorities.

You can choose not to provide certain information, but then you might not be able to utilise many of the features of the Link Logistics Websites and Applications.

Information collected automatically through interaction

We receive and store information where you interact with us through using our products and services, including online technologies (ie Cookies) and receiving error reports or usage data from software applications on your devices online.

We collect and analyse device, connectivity and configuration data including the Internet protocol (IP) address used to connect your computer or device to the internet, computer and connection information such as browser type, version, time zone and other computer software installed on the device, browser plug in types and versions, operating system, shopping preferences, wish list, purchase history, the features you use and pages accessed and web sites visited.

We also collect the Uniform Resource Locator (URL) clickstream to and from our Websites and Applications, including date and time, cookie number, products and services viewed and searched for and the phone number used to contact our customer support teams. We collect technical information to help us identify your device for fraud prevention and diagnostic purposes such as any problems to the product and settings, error reports including data as to the type and severity of the problem, details of software and hardware related to an error, contents of files you were using when an error occurred and data about other software on the device.

We collect browser data including persistent and session cookies and other online technologies as set out below in the Online Technologies section below. We utilise Google Analytics to assist with software tools to measure and collect the performance data on our Websites and Applications including download error or performance issues caused. Further information can be found under Google Analytics Terms of Service & Privacy.

Lawful purposes for processing and using your personal data

Your personal data is processed by our company on the basis of a lawful “justification” for such processing, to the extent required by or permissible under applicable law.

We obtain, use, disclose and otherwise process personal data about customers to:

• process information from customer to verify the identity of the customer to enable us to provide access to all areas of the customer accessible sections within applications, i.e. myLKL
• review and collect data from the customer contact name, contact details, delivery address, destination and holder of the valid bill of lading or delivery tracking goods to allow us to provide the deliverable goods under the terms of the contractual agreement
• provide the contact details for the transportation of goods, declarations of dangerous goods, customs declarations for deliveries of goods, clearance of border and custom controls and cargo monitoring and surveillance
• provide information to the customer on the status of their delivery or monitor the processes of contractual logistics and assembly of all or part of a customers’ supply chain in a specific location or on a regional basis
• maintain business relationship and communicate with you, where you are a customer, user or subscriber of Link Logistics Website and Applications
• answer your enquiries and provide customer services support to you
• answer your requests for a quote for requested services and solutions
• improve Link Logistics websites and Applications, quality of service and customers online experience
• send communications about our services, promotions, and customer satisfaction surveys
• process information or claims in connection with incidents at us or during the transportation
• enable service providers to perform certain activities on Link Logistics’ behalf
• protect the sign-in details of the customers and system integrity of the Link Logistics Website and Applications

Where we process your personal data on the basis of our legitimate interests, those will be our interests in:

• The conclusion of the specific processes listed above
• Providing and improving the services we offer and perform essential business operations
• Protecting the security and safety of our services and our customers, to detect and prevent fraud to confirm the validity of the customers logging into Link Logistics Websites and Applications
• Using personal data for statistical and analytical purposes. Whenever reasonably possible we will anonymize such information before using it for statistical or analytical purposes. Such information is processed in the legitimate interests of Link Logistics to maintain the efficiency, relevancy and availability of the Link Logistics Websites and Applications
• Our engagement with and communications with our customers
• Developing our business and the business of the Link Logistics as a whole
• Increasing the efficiency of our processes and practices
• Striving to ensure compliance with the Link Logistics’ policies and procedures and applicable laws and business norms
• Ensuring the on-going stability and availability of the Link Logistics Website and Applications
• Communications to maintain customers relationship and furtherance of legitimate interests

Sharing your personal data

We will not transfer or disclose your personal information outside Link Logistics other than as set out below:

• to third party service providers (companies or individuals) that we employ to perform functions on our behalf such as fulfilling orders, delivering to requested locations, sending postal mail and email. These providers have access to personal information needed to perform their functions, but may not use it for other purposes
• to cloud computing service providers, electronic storage providers for website and application's working
• to regulatory authorities, airport or port authorities, duty free trading zones, and concession partners and customs and tax authorities to show the calculation of such customs or tax exemptions
• to data analytical firms, Google Analytics Inc.
• to customer services
• to local government(Singapore) required by law

Storing and retention of personal data

Your personal information you have provided to Link Logistics' website and application will be stored in servers located in Singapore, and is retained for no longer than required to fulfil the purposes for which it was collected. In general, personal data, or records containing personal data, will be retained for periods of time required in accordance with applicable legal, tax, or accounting obligations. In specific circumstances, and in accordance with applicable law, Link Logistics may retain your personal data for longer periods of time (such as for the duration of the relevant statute of limitation) so that we have an accurate record of our dealings with you or to protect the legitimate interests of Link Logistics. In all cases, where your information is no longer required, Link Logistics will ensure it is disposed of in a secure manner.

What are your rights

You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

To exercise your rights, you can send your request , written comments, questions or concerns to the mail address: service@linkLogistics.cn