FAQ

Can you offer pick up service?

Yes, we can pickup at any city in china. we already have many mature supply chains which can for sure meet any kind of pick-up requirements.no matter for Container shipping or common smalle package.

Can you help to repack my cartons and change label?

Yes, this is one of our basic service.

Can you help to buy insurance for me?

Yes. For high commercial value products, we recommend to buy insurance, we can help you to buy as we can get much lower price than you buy it yourself,since we buy for different clients of different products every day. So we get good discount from our supply chain.

What do I need to provide for getting a exactly quotation?

You need to send us goods name,goods packing list, pick up address in china, destination address, shipping time require,goods with battery or not, date when goods can be ready. After getting all the above information, we will quote exactly within 10mins.

Will my goods be unreasonably charged after they arrive your wareouse?

No, there are hidden fees after we pick up your goods, all cost will quoted clearly before we agree to cooperate with each other.

How much you charge for change label and repack goods?

It is free of charge usually. It will be charged only when the the effort takes over 0.5 man days and it will be confirmed with you before we proceed.

Which shipping method is the best?

It depends on your shipping time requirements, goods charge weight and your shipping budget. According to the details, we will provide suggestion of logistics routes.

How long we can receive after you ship?

Ocean shipping takes around 18-25days; air shipping takes around 5-7working days. For more details, we can quote after getting your requirements.

When we need to pay for,before or after we receive goods?

If the fees is huge, it have to be charged partially before we booking space. Otherwise, after all confirmed without any problem, we will provide the shipping charge proforma invoice and send the online tracking number. You pay upon that.

My supplier has no right to export, Can you help me export the goods from China?

Yes we can,we will help you to buy the export license,do the customs declaration and ship goods out to you.

Can you help to collect from different suppliers and send out together?

Yes, we can pick up at any china mainland,storage at our warehouse for you and ship out in one time after all suppliers goods finished.

How to track my shipments?

We will send tracking number once we send cargo to the carrier.Then you can tracking on line.we will also send tracking report to you.

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